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Privacy Policy

PRIVACY POLICY
Farm & Fork Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.farmandfork.co.uk/ (the “Site”).

From 25th May 2018, your personal data will be protected by the EU General Data Protection Regulation (also known as GDPR) and the UK Data Protection Act 2018. We refer to these legislations and “data protection laws” in this policy. Farm & Fork is the Data Controller for the personal information we hold about you.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use a nationwide courier (Delsol LTD) to deliver your order. Delsol will use your information as outlined below:

Delsol needs to collect personal information to:

Effectively carry out our everyday business functions and activities.
To facilitate the provision of services that we have requested
Fraud prevention and detection

The information that we pass to them in order to fulfil consignments is listed below;

Personal/Company Name
Personal/Company Address (including site locations)
Telephone numbers as supplied by ourselves
Email addresses as supplied by ourselves
Delsol are committed to ensuring that all personal data processed by the company is done so in accordance with the data protection laws and principles.

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number.  We refer to this information as “Order Information.”

Any payment information (including credit card numbers) is processed by our payment providers Worldpay and Paypal.  Any payment transactions are encrypted using PCI compliant technology and are made in accordance with Woldpay and Paypal privacy policy. We will not hold any payment information within our own website servers.

We utilise Web Developers Fotofire to power our online store. You can read more about our Web Developers Privacy Policy here: https://www.fotofire.com/terms-and-conditions/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You have the right to request access to any personal data that Delsol or any of our other 3rd Parties may hold about you to ascertain the accuracy of that information.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

YOUR RIGHTS

We will occasionally contact you by email with our latest news and special offers. If at any time you wish to stop receiving our emails, you can easily unsubscribe by following the link at the bottom of your email and selecting “unsubscribe here”.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Onnen Fawr Farm, Hall Lane, Penycae. , Wrexham, WRX, LL141UJ, United Kingdom.